Take Action Now	1 \| 2 How to Get Better, Faster IT Service Results (continued) Give your service tech a clear, concise report. Your report might sound like this: "I have a Fujitsu Life Book lap top manufactured in 2004 with 40 gigs memory, a Windows XP operating system, and am using PowerPoint 2002 and your PowerPoint Converter to convert a nine-slide program to flash. I have multiple custom animations on each slide, and have timed them using PowerPoint's Narration tool. The playback works great in PowerPoint, but the flash conversion is not keeping the timings. I can email you the file as an attachment now." If you come right off the starting blocks with this kind of complete problem report, you will more likely impress the service tech and quickly bring him or her on board with you, ending up with a quick resolution that works. Have your word processor program open so you can quickly take detailed notes during the conversation, and have your phone on "hands free". Have the program in question open on your computer so you can experiment with the tech person as the two of you develop a "real time" solution during the call. There will always be software bugs. These programs are not magic. The manufacturers are constantly discovering and working through bugs and improving their programs. It's quite a challenge to make software work in a huge variety of situations with so many different models of computers with various operating systems and unique software mixes. Whether you're reporting to your corporate IT department, or an individual reporting to a software manufacturer, the more help you can give your tech person, the better, faster result you will receive. The final result is that you will be able to get the most out of your technology and your product and your presentation will truly shine. You will stand out in the crowd. Two final notes: Get a back-up drive (they're inexpensive and well worth it) and back up your computer at least weekly. Definitely back up your computer immediately before downloading or updating any major software program: (i.e. Going from Windows 2000 to Windows XP, downloading or updating Microsoft Office, Adobe CS2...) Perform regular, daily maintenance on your computer. This will extend the life of your computer and help you avoid a "crash". Operating systems like Windows XP have disk clean-up and defragmentation programs. Turn them on and schedule them nightly. Download a program that will automatically maximize your computer settings and repair problems. Schedule it daily. Here's the program I use. Don't be one of those people you hear about who "have a hard drive crash and lose everything". That would be disaster to your Internet marketing! To your success and significance, David Smith, President, www.SuddenlyInSite.com P.S. Forward this article to a business associate. They can register to receive this free Marketing tips e-zine at www.SuddenlyInSite.com I appreciate your comments: davidsmith@definewrite.com ********************** Contact me to arrange a quick, but very effective marketing assessment. Benefits to your business: A more compelling image in the marketplace More business contacts and clients Greater conversion of contacts to clients Creative packaging of your current products and services Discovery of new market opportunities Greater clarity of your marketing goals and process More influence for your team (internal marketing within your corporation) Includes two consultations and a one-page outline marketing assessment. David Smith (503) 816-9665 davidsmith@definewrite.com ********************************** Try email marketing. It's fast, easy and inexpensive so you can communicate with your market audience on a regular basis and stay "top of mind" to them. I use iContact. It has all the features you need: Contact management, ability to create and format emails, blogs and RSS feeds, autoresponders for series, a sign-up form for your Web site, excellent training in how to use the tool and more. Please take a look at this powerful tool. It is central to a successful email marketing program. Don't try to patch your email marketing together with Outlook or some other less powerful program. It simply won't work. 1 \| 2
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How to Get Better, Faster IT Service Results (continued)

Give your service tech a clear, concise report. Your report might sound like this:

"I have a Fujitsu Life Book lap top manufactured in 2004 with 40 gigs memory, a Windows XP operating system, and am using PowerPoint 2002 and your PowerPoint Converter to convert a nine-slide program to flash. I have multiple custom animations on each slide, and have timed them using PowerPoint's Narration tool. The playback works great in PowerPoint, but the flash conversion is not keeping the timings. I can email you the file as an attachment now."

If you come right off the starting blocks with this kind of complete problem report, you will more likely impress the service tech and quickly bring him or her on board with you, ending up with a quick resolution that works.

Have your word processor program open so you can quickly take detailed notes during the conversation, and have your phone on "hands free".
Have the program in question open on your computer so you can experiment with the tech person as the two of you develop a "real time" solution during the call.

There will always be software bugs. These programs are not magic. The manufacturers are constantly discovering and working through bugs and improving their programs. It's quite a challenge to make software work in a huge variety of situations with so many different models of computers with various operating systems and unique software mixes.

Whether you're reporting to your corporate IT department, or an individual reporting to a software manufacturer, the more help you can give your tech person, the better, faster result you will receive. The final result is that you will be able to get the most out of your technology and your product and your presentation will truly shine. You will stand out in the crowd.

Two final notes:

Get a back-up drive (they're inexpensive and well worth it) and back up your computer at least weekly. Definitely back up your computer immediately before downloading or updating any major software program: (i.e. Going from Windows 2000 to Windows XP, downloading or updating Microsoft Office, Adobe CS2...)
Perform regular, daily maintenance on your computer. This will extend the life of your computer and help you avoid a "crash".
Operating systems like Windows XP have disk clean-up and defragmentation programs. Turn them on and schedule them nightly.
- Download a program that will automatically maximize your computer settings and repair problems. Schedule it daily.
- Here's the program I use.

Don't be one of those people you hear about who "have a hard drive crash and lose everything". That would be disaster to your Internet marketing!

To your success and significance,

David Smith, President, www.SuddenlyInSite.com

P.S. Forward this article to a business associate. They can register to receive this free Marketing tips e-zine at www.SuddenlyInSite.com

I appreciate your comments: davidsmith@definewrite.com

************************

Contact me to arrange a quick, but very effective marketing assessment. Benefits to your business:

A more compelling image in the marketplace
More business contacts and clients
Greater conversion of contacts to clients
Creative packaging of your current products and services
Discovery of new market opportunities
Greater clarity of your marketing goals and process
More influence for your team (internal marketing within your corporation)

Includes two consultations and a one-page outline marketing assessment.

David Smith (503) 816-9665 davidsmith@definewrite.com

************************************

Try email marketing. It's fast, easy and inexpensive so you can communicate with your market audience on a regular basis and stay "top of mind" to them. I use iContact. It has all the features you need:

Contact management, ability to create and format emails, blogs and RSS feeds, autoresponders for series, a sign-up form for your Web site, excellent training in how to use the tool and more.

Please take a look at this powerful tool. It is central to a successful email marketing program. Don't try to patch your email marketing together with Outlook or some other less powerful program. It simply won't work.

1 | 2